Where is the store based?
Everything is designed and illustrated by Audra Auclair in Victoria BC, Canada and fulfilled by White Squirrel in Everett WA, USA.
Orders + Shipping
Do you ship Pre-Ordered items separately?
We hold the entire shipment until all items are available to be shipped. If you would like us to ship your pre-ordered items separately, please let us
know through the store's contact form.
What is this store's return and exchange policy?
If the item you purchased arrives broken or damaged we will replace it, just contact our store's support email through the contact form.
What if something is wrong with my order?
Please contact the store directly through the contact page.
Do you accept orders placed outside of the US?
Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control. If you do end up being over-charged for shipping, any additional charge will be refunded.
How long will it take to receive my order?
Our goal is to ship your order to you within a week of when you placed it. Sometimes, like when we launch a new product, or open the store, we get a higher than usual volume of orders. We're working as fast as we can to get the shipments out, and we appreciate your patience.
All orders will be sent with tracking numbers, and you should receive an email from Shopify with that info as soon as your item ships.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
How do you calculate shipping costs?
We ship through the United States Postal Service, and calculate shipping costs based on the weight and size of package.
International shipping estimates can be exceptionally high, so we do refund any extraneous shipping costs once your package has shipped.
Do you offer a gift with purchase?
Since Oniberri is brand new there was a limited budget to order products for it's first couple months in business. But once we are in the green Oniberry will be including small gifts with each order.