Frequently Asked Questions

General Info

Where is the store based?

Everything is designed and illustrated by Audra Auclair in Victoria BC, Canada and fulfilled by White Squirrel in Everett WA, USA.


Orders + Shipping

What is this store's return and exchange policy?

If the item you purchased arrives broken or damaged, please contact us.

We do not offer cancellations, refunds, or returns.

 

How do you handle pre-orders?

We hold the entire shipment until all items are available to be shipped. If you would like us to ship your pre-ordered items separately, please let us know with a note on your order.

 

Do you accept orders placed outside of the U.S.?

Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control.

 

How do you determine shipping charges?

We ship through the United States Postal Service, UPS, and DHL Express. Shipping costs are calculated automatically based on the weight and size of the package, and the destination.

International shipping estimates can be exceptionally high, so if you are charged a higher rate than the actual cost, we will let you know.

International shipments may incur customs charges from your home country, we are not responsible for the payment of these charges.

 

Can you sign or personalize an item in my order?

Unfortunately, no. The artist lives in a different area than the fulfillment center. Very few items are marked as Signed by the artist, and those are not personalized.

 

Where is the store based?

This shop is managed by White Squirrel, out of Everett, Washington, in the United States.

 

How long will it take to receive my order?

Our goal is to ship your order to you within a week of when you placed it.

Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We're working as fast as we can to get the shipments out, and we appreciate your patience.

All orders will be sent with tracking numbers and you should receive an email from the shop with that info as soon as your item ships.

Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

 

 

Artist F.A.Q.
Questions for Audra Auclair

Are you open to collaborating with my brand?

I am always open to collaboration opportunities with like minded brands and artists. You are more than welcome to email me at oniberry@gmail.com with your proposal!


Can I get your artwork tattooed?

I'm honoured to have my artwork tattooed! If you'd like to support my work further please consider picking up something from my shop, that would be the best way to show your appreciation! Also giving credit when posting on social media by tagging @AudraAuclair is forever appreciated!


Will you be doing pop-ups or conventions?

I will be rather busy through late 2018 early 2019 but in the future once I have more products I would love to!


Do you take commissions?

I no longer take commissions due to my busy schedule and personal projects take priority.


For more artist F.A.Q.s please check out my personal website here.